Fire and security: the 11:42pm enquiry still gets answered.

The questions it answers for you

• What does a video intercom upgrade cost for a 120-unit condo, roughly?
• Can you take over maintenance of our existing alarm system?
• How fast can you attend a fault after hours?
• Are your technicians licensed, and what warranty do you give?
• What does an annual maintenance contract cover?

One night, one enquiry

Sample exchange. Names, numbers, and answers invented to show the shape. Yours reads from your pages. See what the desk does, enquiry by enquiry.

Try the live preview Ask it your customers' questions, in your own words.

What the playbook covers

• Range-only answers from your price list, never a firm price in chat
• Qualifying questions asked before any range is given
• Site-visit requests captured with site, units and number
• Faults flagged urgent and handed to your team the same night
• Monthly report: sites and systems most asked about, gaps found

Backoffice, every week

Quote-to-cash is the entry. The same desk runs the weekly backoffice for a five-person firm: the work after the quote that turns quotes into money. Your team keeps the judgement, the closing, and the blame.

• Chase the quote: live. No reply gets chased, day-1 then day-3, until the client answers or says no.
• Chase the no-show: live. A missed visit gets followed up the same way, not forgotten.
• Chase the invoice: next, S$8,000. Unpaid invoices chased on the firm's schedule; a human approves every message.
• Friday report: not yet shipped. The week in one page: what came in, what closed, what is still open. The monthly report comes first, after 30 days live.
• Supplier and payment drafts: not yet built. Drafted for your team to check and send, never sent by the desk alone.

The arithmetic

One signed intercom, CCTV or alarm job is a four- or five-figure project. One captured night enquiry that becomes a site visit covers the year.

Read the customer story · Proven playbook: interior design